Meet The Judges


Elena, a seasoned Customer Experience Professional, with over 18 years of experience in Customer Service and Customer Experience domain. Currently the Head of Customer Care of Fortuna Entertainment Group Elena has Implemented different projects using a wide array of approaches such as Lean process improvement, RPA, and Digital Transformation; all aimed to improve customer experience in different cultural contexts. While Customer Experience is indeed her passion, her professional inclination extends to leadership; with excellent talent management, identifying, developing, and growing Talent within the organization

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