Sibel Temirci, MBA
Customer Relations Supervisor
My CX journey started in 2012 when I started working at Garanti Bank call centre in Sales Department. My main responsibilities were as follows: Resolving the complaints of the calling customers and selling the products suitable for them over the phone. While working on this job, I also completed the MBA programme. Then I started working at Koton and met e-commerce. For 4,5 years, I have been playing an important role in resolving both online and offline customer complaints received from every channel ( call, email, social media etc. ), improving end-to-end customer experience and leading a team of 20 people. I believe that people always purchase experience. So putting this idea at the heart of the organization definitely can help us to develop an excellent and sustainable customer experience.