Marc Karschies, CCXP
Marc Karschies (CCXP), the Managing Partner at KCA Consultants, is considered one of the leading experts on Corporate & Service Strategy, Customer Experience (CX), and Service Quality Management in the MENA region. Marc’s cross-industry advisory includes Corporate, Customer Service and Experience Strategy, Innovation, Integrated KPI & Measurement Systems, and Contact Channel Optimization. He holds the CCXP Accreditation and is the only CXPA Recognized Training Provider (RTP) based in the GCC. He is a frequent expert speaker, conference chairman and Award Judge on Customer Experience and Service Quality Strategy. Marc is the co-author of the Amazon bestselling books "Customer Experience" and "Remote Working".