GLOBAL HEAD OF CUSTOMER EXPERIENCE
Faran Niaz is Senior Vice President, Global Head of Customer Experience at ADIB. A change Management Expert & highly experienced Customer Service expert with over 25 years of Global experience in Banking/Financial Services including successful establishment and running of Alternate Channels, Call Centers, Customer Service units and Quality setups for Citibank, Mashreqbank and ADIB.
Faran has led ADIB in winning ‘Best Bank in Customer Experience in UAE’ for an unprecedented seven consecutive years. An unparalleled achievement in Banking Industry. Faran is also a talented Award winning Photographer with his work exhibited in Italy, Thailand & UAE.